Effective Date: 11 August 2026
Ice Club, operated by ICE KLUB DESSERTS LLP ("Ice Club," "we," "us," or "our"), is committed to protecting your privacy and safeguarding the personal information you share with us.
This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit or use our websites, including Iceclub.in, Iceclub.co.in, and Iceclubstore.in, place an order, contact us, or communicate with us through WhatsApp or other channels.
By using our websites, placing an order, or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About Ice Club
Iceclub.in and Iceclub.co.in are the official digital platforms of ICE KLUB DESSERTS LLP, created to provide high-quality ice products with reliability and convenience.
With years of experience in ice manufacturing and supply, Ice Club is committed to maintaining strict hygiene standards, consistent product quality, and timely delivery. Our products are supplied to restaurants, events, catering services, retail businesses, industrial clients, households, and other customers across Mumbai and surrounding areas.
Our dedicated online ordering platform, Iceclubstore.in, allows customers to browse available ice products, place orders, and receive convenient delivery with transparency and customer support.
Every batch of Ice Club ice is produced using purified water, monitored hygiene practices, and appropriate packaging to help ensure quality, safety, and freshness.
We serve customers across Mumbai and nearby areas, including individual customers, parties, weddings, corporate events, restaurants, caterers, and other commercial requirements.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Name
- Mobile/phone number
- Email address
- Delivery address
- Billing information
- Order and purchase details
- Payment and transaction-related information
- Messages, queries, and customer-support communications
- Information provided through WhatsApp conversations
- Feedback, reviews, or other information voluntarily submitted by you
- Website usage and technical information, such as IP address, browser type, device information, operating system, and pages visited
- Any other information you voluntarily provide while placing an order or contacting us
We collect information that is reasonably necessary to process orders, provide customer support, communicate with customers, deliver our products, improve our services, and meet legal or regulatory requirements.
3. How We Use Your Information
We may collect and use your personal information for the following purposes:
- Processing and fulfilling your ice orders
- Confirming and managing orders
- Arranging product delivery
- Providing customer support
- Sending order confirmations and delivery updates
- Responding to your questions, requests, and feedback
- Communicating with you through WhatsApp, phone, SMS, or email
- Sending relevant promotional or marketing communications where permitted and where the required consent has been obtained
- Providing information about our products and services
- Improving our website, products, services, and customer experience
- Understanding customer requirements and preferences
- Maintaining records of transactions and customer interactions
- Preventing fraud, misuse, unauthorized activity, or security incidents
- Managing our business operations
- Complying with applicable legal, tax, accounting, regulatory, and contractual obligations
4. WhatsApp Communication and User Consent
Ice Club may use WhatsApp to communicate with customers regarding orders, deliveries, customer support, product information, and other relevant business communications.
When you voluntarily provide your phone number and/or choose to communicate with us through WhatsApp, you consent to receiving relevant WhatsApp messages from Ice Club, subject to applicable laws and WhatsApp/Meta policies.
Depending on your interaction with us and the consent provided, WhatsApp communications may include:
- Order confirmations
- Order status updates
- Delivery notifications
- Customer support responses
- Service-related notifications
- Feedback requests
- Product-related information
- Promotional or marketing communications, where applicable and permitted
We will use your phone number for communication purposes consistent with your interaction with our business and applicable consent requirements.
5. Opt-Out / Unsubscribe Mechanism
You can opt out of receiving promotional or marketing communications from Ice Club at any time.
You may opt out by:
- Replying "STOP" or "UNSUBSCRIBE" to a WhatsApp communication where applicable
- Contacting our customer support team and requesting to stop promotional communications
- Following any unsubscribe or opt-out instructions provided in the communication
Please note that opting out of marketing communications may not prevent us from sending essential service-related messages, including order confirmations, delivery updates, transactional notifications, or responses to customer-service requests.
6. Sharing of Information with Third Parties
We do not sell or rent your personal information to third parties.
To operate our business and provide our services, we may share necessary information with trusted third-party service providers and business partners. These may include:
- Payment processing providers
- Delivery and logistics partners
- Website hosting and technology providers
- Customer relationship management (CRM) platforms
- Analytics and reporting providers
- WhatsApp Business/API service providers
- Communication and messaging service providers
- IT and cybersecurity service providers
- Customer-support and business-operation service providers
For example, where required to communicate with you through WhatsApp, certain customer information such as your phone number and relevant message information may be processed through WhatsApp Business/API providers or other technology service providers.
Third-party service providers are expected to process information only for legitimate business purposes and to maintain appropriate security and confidentiality measures.
We may also disclose personal information where necessary:
- To comply with applicable laws or regulations
- In response to a valid legal request, court order, or government authority
- To protect our rights, property, customers, or business
- To detect, prevent, or investigate fraud, security incidents, or unlawful activity
- Where otherwise permitted or required by applicable law
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
Depending on the nature of the information and services involved, security measures may include:
- Access controls
- Restricted employee or service-provider access
- Secure systems and infrastructure
- Authentication mechanisms
- Encryption or other appropriate security safeguards
- Monitoring and security controls
- Appropriate data-handling procedures
Although we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Processing and completing orders
- Providing customer support
- Maintaining transaction and accounting records
- Managing customer relationships
- Resolving disputes
- Preventing fraud and misuse
- Complying with legal, tax, accounting, and regulatory requirements
- Enforcing our agreements and protecting our legal rights
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and business requirements.
9. Cookies and Website Technologies
Our websites may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and enhance the customer experience.
We may use such technologies for purposes including:
- Website functionality
- Website performance
- Analytics
- Security
- Customer experience improvement
- Understanding how visitors interact with our websites
Third-party service providers integrated with our websites may also use cookies or similar technologies in accordance with their respective policies.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our websites.
10. Children's Privacy
Our websites and services are intended for general audiences and are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.
11. Your Privacy Rights and Choices
Subject to applicable laws and regulations, you may have certain rights regarding your personal information, including the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Withdraw consent for certain types of processing
- Opt out of promotional or marketing communications
- Raise a concern or complaint regarding the handling of your personal information
To exercise any applicable rights or raise a privacy-related concern, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests to protect your information from unauthorized access.
12. Legal and Regulatory Compliance
Ice Club is committed to handling personal information in accordance with applicable data protection and privacy laws and regulations in India.
We also seek to comply with applicable requirements and policies governing WhatsApp Business communications and Meta's data-handling requirements when using WhatsApp or related services.
We may process, retain, or disclose personal information where necessary to comply with applicable legal obligations, regulatory requirements, lawful requests, or to protect our rights, customers, employees, and business.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.
When we make changes, the updated Privacy Policy will be published on our website along with the revised Effective Date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
14. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.
Ice Club / ICE KLUB DESSERTS LLP
Call Us
Speak directly with our team
+91 70090 90977
Email Us
Send us your enquiry anytime
support@iceclub.co.in
Our Address
Ice Club
Shop No. 251, 2nd Floor,
Citi Centre Premises Co-op Society Ltd.,
SV Road, Goregaon West,
Mumbai - 400104, Maharashtra, India.
We will make reasonable efforts to respond to privacy-related requests, questions, and complaints within the time period required under applicable law.
Acknowledgement
By using our websites, placing an order, submitting an enquiry, or voluntarily providing your contact information to Ice Club, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.